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IT Service Management (ITSM) is the process of aligning IT services with business needs. ITSM helps businesses to optimize their IT services in order to improve efficiency and effectiveness. A successful ITSM strategy requires a clear understanding of business goals and objectives, as well as the specific IT services that are required to support them. The ITSM: Alignment of IT Services with Business Needs Checklist is designed to help businesses ensure that their IT services are aligned with their business needs. 

  • Define business objectives and requirements.
  • Define business goals and objectives.
  • Define what business needs are and how they relate to IT services.
  • Conduct a business impact analysis.
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