Digital Business Navigator

An optimized IT service delivery process can help your organization improve efficiency and quality while reducing costs. This checklist provides guidance on what to consider when assessing and improving your IT service delivery process.

  • Define what “IT service delivery” means to your organization.
  • Define what “optimized” means for your organization in terms of IT service delivery.
  • Define your IT service delivery process
  • Assess your current IT service delivery processes.
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