IT Service Management Seminar

Agenda IT Service Management Seminar

• ITIL Customer Complaint Report Template
• ITIL Internal Audit Report Template
• ITIL Roles and Responsibilities RACI
• KE record template
• Operational Level Agreement Template
• Post Implementation Review Template
• SACM Plan Template – v0.1
• Application Portfolio Template
• Daily Log Template
• IT Asset Management Best Practices
• IT Asset Management Policy Template
• ITIL Customer Complaint Log
• IT Service Level Requirements Template
• ITIL Service Request Form Template
• Service Catalogue Template
• Service Charter Template
• Service Delivery Status Report Template
• Service Level Agreement Template
• Service Report Template
• Service Strategy Template
• IT Service Continuity Plan

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