It is important to have a plan in place for how your business will manage IT incidents and service disruptions. This can help to minimize the impact on your customers and ensure that you are able to quickly resolve any issues. The following is a checklist of items to consider when putting together your incident and service disruption management plan.

• Notify the appropriate personnel of the incident and service disruption.
• Immediately establish an incident response team and command center.
• Define the incident and service disruption management process.
• Establish and maintain communication with those personnel.