Managing service level agreements (SLAs) and consistently meeting defined service targets are essential for delivering quality services and maintaining customer satisfaction. This checklist outlines key steps to ensure the successful management of SLAs.

• The Service Level Agreement (SLA) ensures that both parties are aware of, and agree to, the level of service to be provided.
• The Service Level Agreement (SLA) ensures that both parties understand and agree to the terms of the service being provided.
• The SLA establishes clear expectations for service delivery, and can help to avoid misunderstandings or disagreements about the level of service expected.
• The SLA establishes clear expectations for the service being provided, and sets out the consequences if these expectations are not met.