Customer Engagement Seminar 

Agenda Customer Engagement 

• Advocacy and Loyalty System rfp
• Advocacy and Loyalty Vendor Evaluation
• Advocacy loyalty Vendor Matrix
• Customer advocate Database
• Customer engagement Budget Template
• Customer engagement Business Case
• Customer engagement Maturity Assessment
• Customer engagement Metrics Dashboard
• Customer engagement Project Plan
• Customer engagement Solutions Matrix
• Customer engagement Strategy Workbook
• Customer journey Map
• Customer Satisfaction Index Calculator
• Gamification System rfp Template
• Gamification Vendor Evaluation
• Gamification Vendor Matrix
• Online Communities Vendor Matrix
• Online Community System rfp Template
• Online Community vendor Evaluation
• Personalization System rfp Template
• Personalization Vendor Evaluation
• Personalization Vendor Matrix
• Shopper Marketing Contest best practices Checklist
• Shopper Marketing Coupon best practices Checklist
• Voice of the Customer System rfp
• Voice of the Customer Vendor Evaluation
• Voice of the Customer Vendor Matrix

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