Digital Business Navigator

When considering a software provider, it is important to evaluate their technical support and customer service. This checklist will help you identify the key areas to look for when making your decision. 

  • Check to see if the software provider offers Self-Service Support (i.e. FAQs, Knowledge Base, etc.)
  • Evaluate the overall customer service and technical support experience.
  • Check the software provider’s website for customer service and technical support contact information.
  • Call the customer service and technical support number and ask a few questions about the software.
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