When considering a software provider, it is important to evaluate their technical support and customer service. This checklist will help you identify the key areas to look for when making your decision. 

• Check to see if the software provider offers Self-Service Support (i.e. FAQs, Knowledge Base, etc.)
• Evaluate the overall customer service and technical support experience.
• Check the software provider’s website for customer service and technical support contact information.
• Call the customer service and technical support number and ask a few questions about the software.