IT Service Management (ITSM) is the process of aligning IT services with business needs. ITSM helps businesses to optimize their IT services in order to improve efficiency and effectiveness. A successful ITSM strategy requires a clear understanding of business goals and objectives, as well as the specific IT services that are required to support them. The ITSM: Alignment of IT Services with Business Needs Checklist is designed to help businesses ensure that their IT services are aligned with their business needs. 

• Define business objectives and requirements.
• Define business goals and objectives.
• Define what business needs are and how they relate to IT services.
• Conduct a business impact analysis.